Duracan Terms of Use

These Terms of Use govern your use of our website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please refrain from using our website.

1. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else's use and enjoyment of the website.

2. Content

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Duracan or its content suppliers and is protected by international copyright laws.

3. User Conduct

You agree not to:

Use our website in any way that may cause damage to the website or impair its availability or accessibility.

Use our website in any way that is unlawful, illegal, fraudulent, or harmful.

Use our website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

Conduct any systematic or automated data collection activities, including without limitation scraping, data mining, data extraction, and data harvesting, on or in relation to our website without our express written consent.

4. Limitation of Liability

In no event shall Duracan be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or the inability to use this website, even if Duracan has been advised of the possibility of such damages.

5. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Manitoba, Canada, without regard to its conflict of law provisions.

6. Changes to These Terms of Use

Duracan reserves the right to update or modify these Terms of Use at any time without prior notice. Your continued use of this website after any changes to these Terms of Use constitutes your acceptance of such changes.

7. Pricing & Cost Changes

All prices listed on our website or any other Duracan materials are subject to change at Duracan's sole discretion without prior notice.

8. Contact Us

If you have any questions about these Terms of Use, please contact us.

At Duracan, we take the security of our website and the protection of our users' information seriously. This Security Policy outlines the measures we have implemented to safeguard your data and maintain the integrity of our online platform.

1. Secure Data Transmission

We use industry-standard encryption protocols to ensure that data transmitted between your device and our servers remains confidential and secure. This includes the use of HTTPS (Hypertext Transfer Protocol Secure) for all communications.

2. Protection Against Cyber Threats

We employ a range of security technologies and best practices to protect our website against common cyber threats, including but not limited to malware, viruses, and denial-of-service attacks. Our systems are regularly monitored for any suspicious activity, and appropriate measures are taken to mitigate potential risks.

3. Access Control

Access to sensitive data and administrative functions of our website is restricted to authorized personnel only. We enforce strong password policies and employ multi-factor authentication where applicable to prevent unauthorized access to our systems.

4. Regular Security Audits

We conduct regular security audits and vulnerability assessments of our website to identify and address any potential weaknesses or vulnerabilities. Any identified issues are promptly remediated to maintain the highest level of security.

5. Data Privacy Compliance

We are committed to compliance with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA). We have implemented appropriate technical and organizational measures to ensure the privacy and security of your personal information.

6. Incident Response Plan

In the event of a security incident or data breach, we have established procedures in place to promptly respond, investigate, and mitigate the impact. We will notify affected users and relevant authorities as required by law.

7. User Responsibilities

While we take every precaution to secure our website, users also play a crucial role in maintaining security. We encourage users to:

Use strong, unique passwords for their accounts.

Keep their software and devices up to date with the latest security patches.

Exercise caution when sharing sensitive information online and be wary of phishing attempts or suspicious links.

8. Reporting Security Concerns

If you believe you have discovered a security vulnerability or have concerns about the security of our website, please report it to us immediately at 204-960-9995. We take all reports seriously and will investigate and address any legitimate concerns promptly.

9. Updates to the Security Policy

We may update this Security Policy from time to time to reflect changes in technology, industry best practices, or regulatory requirements. Any updates will be posted on our website, and your continued use of our website after the posting of such changes constitutes your acceptance of the updated Security Policy.

Thank you for trusting Duracan with your information. If you have any questions or concerns about our Security Policy, please contact us.

Protecting your privacy is important to Duracan. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website.

1. Information We Collect

When you visit our website, we may collect certain information about you, including:

Personal information you provide voluntarily, such as your name, email address, phone number, and any other information you choose to provide when contacting us or filling out forms on our website.

Automatically collected information, such as your IP address, browser type, operating system, referring URLs, and other usage details, which may be collected through cookies and other tracking technologies.

2. Use of Information

We may use the information we collect for various purposes, including:

To provide you with information, products, or services that you request from us.

To respond to your inquiries, questions, and feedback.

To improve our website and enhance user experience.

To analyze trends, administer the website, and gather demographic information.

To comply with legal obligations and enforce our policies.

3. Sharing of Information

We may share your information with third parties in the following circumstances:

With service providers who assist us in operating our website, conducting our business, or serving our users, subject to confidentiality obligations.

With affiliated companies or subsidiaries of Duracan.

With law enforcement agencies, government authorities, or other third parties as required by law or to protect our rights or the rights of others.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect information about your browsing activities and preferences. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to access certain features of our website.

5. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Duracan. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their privacy policies before providing any personal information.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you believe that we may have collected personal information from a child under 13, please contact us immediately.

8. Your Choices

You have the right to access, update, or delete your personal information. You may also opt-out of receiving marketing communications from us by following the instructions provided in such communications.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after the posting of such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us

By using our shipping service, you agree to the following terms:

Shipping Options & Costs

• Free Shipping: Available for submissions of 10 or more samples.

• Paid Shipping: Customers are responsible for shipping costs for fewer than 10 samples,

*Shipping will be calculated at checkout.

• Promotional Offer: Free shipping is a limited-time offer and may be modified or discontinued at Duracan’s discretion.

Submission Requirements

To ensure accurate processing, customers must provide:

• Complete and accurate information, including: Name, phone number, and email address complete with sample location address & a signed submission form (COC)

• Sample Labeling: Labels must match the order form.

• Secure Packaging: Customers are responsible for properly packaging samples to prevent damage or contamination.

Payment & Liability

• Payment is required before a shipping label can be generated.

• Duracan is not liable for:

• Sample damage, loss, or contamination due to improper packaging, labeling, or

• carrier-related issues.

• Shipping delays or issues beyond our control.

• Tracking: Customers should retain their tracking number for reference.

Refund Policy

• Refunds will only be issued if testing cannot be completed due to issues within Duracan’s control.

• Refunds will not be issued for:

• Samples that do not meet submission requirements.

• Shipping costs unless over 10 samples were submitted through Duracan’s proprietary shipping system.